Jitago Privacy Policy — How We Protect Your Data

1 Overview

Jitago is an online betting and gaming platform operated at jitago.asia. As part of running the platform, we collect certain personal information from players. This is necessary to create and manage your account, process transactions, verify your identity, and comply with legal and regulatory obligations.

We take your privacy seriously. Jitago does not collect more data than it needs, does not sell your data to third parties, and does not use your information for purposes beyond what is described in this policy. Every piece of data we hold about you is there for a specific, legitimate reason.

This policy applies to all users of jitago.asia, including registered players, visitors who browse without registering, and anyone who contacts our support team. It covers data collected through the website, the mobile app, and any other channel through which you interact with jitago.

2 What We Collect

Jitago collects two broad categories of data: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth
• Residential address and country of residence
• Email address and phone number
• Username and encrypted password
• Payment details including bKash, Nagad, or Rocket account numbers used for deposits and withdrawals
• Identity documents submitted during KYC verification (e.g. national ID, passport)
• Any information you provide when contacting jitago support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns
• Betting and gaming activity including game history, bet amounts, and session duration
• Login timestamps and session data
• Cookie and tracking data (see Section 6)

3 How We Collect It

Jitago collects your personal data through several channels, all of which are under our direct control or operated by trusted service providers:

• Registration form: When you create a jitago account, you provide your name, contact details, and date of birth directly.
• KYC verification: When you submit identity documents to verify your account before withdrawal, we collect and store those documents securely.
• Payment processing: When you make a deposit or request a withdrawal, payment details are captured through our integrated payment gateway.
• Platform activity: Your betting history, game interactions, and session data are recorded automatically as you use jitago.
• Support communications: If you contact us by email or live chat, the content of those communications is stored for quality and compliance purposes.
• Cookies and analytics: Tracking technologies on the jitago website collect behavioural and technical data automatically. See Section 6 for full details.

4 Why We Use Your Data

Jitago uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The table below summarises the main purposes and the legal basis for each:

Jitago will never use your data for purposes not listed above without first obtaining your explicit consent. If you have opted in to receive promotional emails from jitago, you can withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

5 Sharing Your Data

Jitago does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited circumstances in which your data may be shared with external parties:

• Payment processors: Your payment details are shared with our integrated payment gateway providers (such as bKash, Nagad, and Rocket) solely to process your transactions. These providers operate under their own privacy policies and are bound by strict data security standards.
• Identity verification providers: During KYC, your identity documents may be processed by a third-party verification service. This is done securely and only for the purpose of confirming your identity.
• Regulatory and legal authorities: Jitago may be required by law to disclose certain player data to regulatory bodies, law enforcement agencies, or courts. We will only do so when legally compelled and will inform you where permitted by law.
• Anti-fraud and compliance services: To protect the platform and its players, jitago may share limited data with fraud detection services. This data is anonymised or pseudonymised wherever possible.
• Technology and hosting providers: Our platform infrastructure is supported by third-party hosting and technology providers. These providers have access to data only as necessary to deliver their services and are contractually bound to protect it.

6 Cookies and Tracking

Jitago uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Jitago uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on jitago.
• Analytics cookies: Collect anonymised data about how players navigate jitago — which pages are visited most, where users drop off, and how long sessions last. This helps us improve the platform.
• Security cookies: Help detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jitago, but some features may not work as smoothly. Jitago does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Retention

Jitago retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal obligations that apply to it:

• Account data (name, contact details, login history): Retained for the duration of your account plus 5 years after closure, in line with standard financial record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 5 years to comply with anti-money laundering regulations.
• KYC documents (ID copies, address verification): Retained for 5 years after account closure or as required by applicable law.
• Support communications: Retained for 2 years from the date of the last interaction.
• Analytics data: Anonymised and aggregated after 12 months. No personally identifiable information is retained in analytics records beyond this period.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

8 Security Measures

Jitago takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• All data transmitted between your device and jitago servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms. Jitago staff cannot view your password in plain text.
• Access to player data within jitago is restricted on a need-to-know basis. Only authorised personnel with a legitimate operational reason can access personal data.
• Our servers are hosted in secure data centres with physical access controls, redundant systems, and regular security audits.
• Jitago conducts regular internal security reviews and vulnerability assessments to identify and address potential risks.
• In the event of a data breach that affects your personal information, jitago will notify affected players promptly and take immediate steps to contain and remediate the breach.

9 Your Rights

As a jitago player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request. We will respond within 30 days.

10 Minors

Jitago is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use jitago under any circumstances.

If jitago becomes aware that personal data has been collected from a minor, that account will be immediately closed, all data will be deleted, and any deposits will be returned. If you believe a minor has registered on jitago, please contact us immediately at [email protected].

Age verification is conducted as part of the KYC process. Players who cannot verify that they are 18 or older will not be permitted to withdraw funds or continue using the platform.

11 Third-Party Services

The jitago platform may contain links to third-party services such as payment processors or support tools. These third parties operate under their own privacy policies, which jitago does not control. We recommend reviewing the privacy policy of any third-party service before providing them with your personal information.

Jitago is not responsible for the privacy practices of third-party services. Our responsibility extends only to data collected and processed directly by jitago or by service providers acting under our instruction and bound by data processing agreements.

• Payment providers (bKash, Nagad, Rocket) process transaction data under their own terms and privacy policies.
• Identity verification partners process KYC documents under strict confidentiality agreements with jitago.
• Analytics tools used by jitago process only anonymised, aggregated data and are configured to respect user privacy.

12 Policy Changes

Jitago may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, jitago will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of jitago after any update constitutes your acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how jitago handles your personal information.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the jitago privacy team directly:

• Email: [email protected]
• Available 24 hours a day, 7 days a week
• Please include your registered username and a clear description of your request
• We aim to respond to all privacy-related requests within 30 days